PRIVACY & GDPR Policy

PRIVACY NOTICE

This Privacy Policy explains how ADHD Lancashire collects, processes, and protects your personal information when you contact us by phone, email, letter, attend our events, or use our website. We are committed to ensuring that your privacy is protected and that we handle your data transparently and securely in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information Do We Collect About You?

We collect personal data when you:

Register for a website account or update your account details
Sign up for email updates
Contact us
Place orders for free or paid products or services
Apply for Membership
Complete surveys or provide feedback

This information may include:

Name, role, and organisation
Contact details, including email address
Demographic information, such as postcode and interests
Any content you contribute to our sites or correspondence with us

Additionally, we collect website usage data through cookies if your browser settings allow it. If you are a logged-in user or have interacted with our emails, we may link your website activity (such as pages visited, IP address, and device used) to your other information.

How Do We Use Your Information?

We process your data under the following lawful bases defined in UK GDPR:

Consent – When you have explicitly permitted us to process your data (e.g., marketing emails).
Contractual Necessity – When processing is necessary to provide a service you requested.
Legal Obligation – When we are required by law to retain financial or regulatory information.
Legitimate Interests – When processing supports our organisational goals (e.g., improving our website and services).

We use your data to:

Manage your account and fulfill contractual obligations
Personalise and enhance your experience on our website
Develop and improve our products and services
Send you relevant information about the support we offer (if you have opted in)

Where Do We Store Your Information?

Online Forms – Initially stored in a US-hosted platform with appropriate UK GDPR safeguards, then transferred to our secure EU-based customer relationship management (CRM) system.
Website Accounts – Personal data within accounts is stored on secure EU-based web servers.

We implement access controls, conduct regular security audits, and ensure our staff are trained in best practices for data protection.

How Long Do We Keep Your Information?

We will not retain your data for longer than necessary. Our retention periods include:

Financial data – Retained for 7 years (legal requirement)
Customer relationship data – Deleted after 3 years of inactivity
Marketing data – Deleted after 2 years of inactivity
Event registration data – Retained for 12 months post-event
Survey responses – Retained for up to 3 years unless anonymised

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Object to processing (e.g., marketing communications)
Request data portability (transfer your data elsewhere)

To exercise these rights, please get in touch with us at adhdlancashire@gmail.com.

Sharing Your Information with Third Parties

We do not sell your data to third parties. However, we may share your data with:

Third-party suppliers to fulfil services (e.g., payment processing, event registration, product dispatch)
Legal authorities, if required by law

Suppose data is transferred outside the UK or EU (e.g., to US-based service providers). In that case, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or UK GDPR-compliant data transfer agreements.

Cookies and Tracking

Cookies enhance your experience on our websites. They enable features such as login functionality, personalisation, and analytics. Third-party cookies (e.g., Google Analytics, Facebook) help us measure website effectiveness and tailor content.

Managing Cookies: You can adjust your browser settings to refuse cookies, but some website features may not function properly. You can also manage cookie preferences via our Cookie Settings tool.

For more details, visit:

Google Analytics Opt-Out
Google Partner Sites
Facebook Privacy Policy

Email Marketing

We may send you relevant marketing communications if you have purchased a product or opted in to receive updates. You can opt-out anytime via the unsubscribe link in our emails or by contacting us.